Primary Information
(Department)
Mobo, Philippines
Permanent
Support clients and the sales team in deploying, training, and maintaining the GPS fleet monitoring system and ensure seamless implementation and troubleshooting of GPS hardware and software solutions.
Duties & Responsibilities
- Accompany sales agents during the presentation of proposals for Whitestar Solutions’ GPS tracking monitoring system, fleet management, and all solutions that a potential client could take an interest in.
- Provide solutions to clients’ needs concerning Whitestar Solutions’ offered products and platform.
- Answer technical questions that a client or sales agent may ask about the products and platform.
- Create and complete units, notifications, reports, geofences, and other parameters or details requested by the client.
- Introduce and train clients and clients’ staff to the monitoring system and its functions and features.
- Provide after-sales support, customer service, and troubleshoot matters that clients may request.
- Configure, calibrate, and install devices on vehicles.
- Test the unit and check if the data successfully shows up on the monitoring platform.
- Clean up the area/station after installations.
Qualifications & Skills
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2-3 years of experience in website creation & management, IT support, or a related role.
- Extensive knowledge of computers and networks.
- Knowledgeable in software and hardware.
- Excellent diagnostic and problem-solving skills.
- Good knowledge of internet security and data privacy principles.
- Experience with system migration, implementation, and integration with software.
